Frequently Asked Questions
🛍️ Purchasing & Downloading
🔹 How do I purchase a digital product?
Simply add your desired item to the cart, proceed to checkout, and complete your purchase. You’ll receive an instant download link via email.
🔹 Will I receive a physical product?
No, all of our products are digital downloads—nothing will be shipped.
🔹 How do I download my purchase?
After checkout, you'll get a download link on the confirmation page and via email. Click the link to download your files instantly.
🎨 Printable Art, Patterns & Templates
🔹 What file formats do you offer?
Most of our printables come in high-quality PDF or PNG formats for easy printing.
🔹 How do I print my download?
We recommend printing at high resolution, selecting "Fit to Page", and using portrait orientation for the best results.
🔹 Can I use these designs for commercial purposes?
No, our digital products are for personal use only unless stated otherwise in the product description.
🎵 Downloadable Music
🔹 What format are the music files?
Our music files are typically available in MP3 or WAV format for easy use on all devices.
🔹 Can I use the music for my videos or projects?
Usage rights depend on the license. Please check the product description for commercial vs. personal use permissions.
💪 Printable Fitness Planners
🔹 How do I use my fitness planner?
Simply print it out or use it digitally on a tablet! You can track workouts, nutrition, and progress with ease.
🔹 Can I edit the planner?
Some planners come as editable PDFs. Check the product description for customization options.
📩 Orders & Support
🔹 What if I don’t receive my download link?
Check your spam/junk folder. If you still don’t see it, contact us at support@oktrademark.shop for assistance.
🔹 What is your refund policy?
Due to the digital nature of our products, all sales are final. We do not offer refunds or exchanges.
🔹 How can I contact customer support?
You can reach us via email at support@oktrademark.shop